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Clarity Aotearoa

Case study · Social services

A unified person view to transform social service delivery

Designed a unified data architecture enabling a single, integrated view of individuals across multiple systems, transforming how services are delivered and personalised.

Programme context
Cross-agency transformation initiative
Data domains unified
Multiple core systems
Decision latency
Near real-time
Service impact
Improved personalisation

The challenge

Client data was fragmented across systems, resulting in inconsistent views of individuals, limited ability to personalise services, and manual, time-consuming reconciliation processes.

Enabled a Client360 capability within a large-scale social services transformation programme.

What we did

We designed an Integrated Person View architecture to support a Client360 capability.

This included a unified data model across systems, real-time integration patterns, standardised identity resolution, and analytics-ready data structures.

Outcome

The solution created a single, trusted view of client information, improved service personalisation and consistency, and supported faster and more informed decision-making.

It also established a strong foundation for advanced analytics and future AI use cases.

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